Frequently asked questions.

Build your box once with diapers, wipes and care products. Then choose how often it arrives: every 2, 3 or 4 weeks. You pay for each delivery, and you can adjust the box in your account whenever your family needs something different.

Yes. Choose different sizes and quantities in the same delivery. Your recurring items all follow the rhythm you choose for the box.

Yes. Order a one-time box, or add one-time extras alongside your recurring items. Extras are included in your first delivery and do not repeat.

Every 2, 3 or 4 weeks. The rhythm applies to the whole box. Using diapers faster or slower than expected? Choose a different rhythm in your account.

Diapers in different sizes, wipes and everyday care products. For each item, you choose whether it repeats or comes along just once. You'll find the current range and prices on our products page.

We hold the whole box, don't charge you and let you know. We won't quietly replace something you chose.

Until the edit deadline shown in your account. Once a delivery starts processing, your changes apply to the next editable delivery and continue from there.

Choose a new size in your account. In between two sizes? Put both in the same box for a while. The change applies from your next editable delivery.

Skip your next delivery or choose a longer rhythm, such as every 4 weeks instead of every 3. That way your supply doesn't pile up.

Yes, both in your account. Skipping the next editable delivery moves your schedule forward by one delivery interval. While paused, we don't process new boxes. Ready to continue? You choose a new dispatch date.

No. You can skip, pause or cancel future deliveries from your account. A delivery that has already started processing is handled separately.

Cancel in your account. Future deliveries we haven't started processing stop straight away. A box that is already being processed stays in your order history.

Per delivery, not per month. You pay for your first box at checkout. For each box after that, collection starts before the planned dispatch date. For bank debits, that is at least six business days ahead. Your account shows the collection date for your next box.

With iDEAL or a credit or debit card. If you start a recurring box with iDEAL, later boxes are paid by a SEPA Direct Debit that you authorise at the same time. You can change your payment method in your account.

Yes. Before each recurring box, we email you the total including shipping, the collection date and the planned dispatch date. Until collection starts, you can still change, skip or pause the box.

We hold the box and let you know by email. In your account, you can complete the payment or update your payment method.

In the Netherlands. At checkout, you choose home delivery or a service point.

Yes. Choose a nearby service point at checkout. If it later becomes unavailable, we ask you to pick another location. We won't send your box somewhere else without asking.

Available home-delivery and service-point options are shown at checkout. You see your shipping cost before you pay.

Yes, in your account. A new address applies from your next editable delivery. A box that is already being processed goes to the address on that order.

Every delivery has a planned dispatch date. You'll see it in your account and in the email you get before collection. We only send your box once payment is confirmed.

Yes. Once your box is on its way, you'll find the tracking link in your account.

With a sign-in link we send to your email address, or with your email address and password.

No. You don't need your little one's name, birth date or a profile to order. We only ask for what we need for your order and delivery.